Legal Summary
Privacy policy
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Privacy Policy

Last Update: April 7, 2025

1. Introduction

This Privacy Policy explains how Semilla Co. ("Flou," "we," "us," or "our") collects, uses, and shares personal information through our websites, applications, and services (collectively, the "Platform"). Flou provides contract management and automation tools designed specifically for the music and entertainment industry. This Privacy Policy applies to information we collect from business users and their authorized personnel.

2. Contact Information

Semilla Co. ("Flou")
1209 Orange Street – Corporation Trust Center
City of Wilmington, County of New Castle, DE 19801
info@theflou.com

3. Scope

This Privacy Policy does not apply to content or information processed on behalf of our users through their use of Flou's services. Our processing of such content is governed by our Terms of Use and the agreements with our users.

4. Information We Collect

We collect the following types of personal information:

  1. Account and Contact Data: Name, email address, company name, phone number, address, and login credentials.
  2. Billing Data: Payment details provided to our payment processor, including billing address and payment method (we use Stripe).
  3. CRM Data: Contact and interaction details added to our CRM and marketing tools, including name, email, phone number, and business-related information.
  4. Usage Data: Device information, browser type, IP address, access times, and usage patterns through cookies and similar technologies.
  5. Communications: Messages, support requests, and interactions with our team.
  6. Survey and Research Data: Feedback, testimonials, or surveys submitted to us.

5. How We Use Information

We use your information to:

  1. Provide and manage the Platform.
  2. Customize and improve our services.
  3. Process payments and manage subscriptions.
  4. Offer customer support and respond to inquiries.
  5. Send administrative and transactional messages.
  6. Market Flou to business users and retarget potential customers through CRM data.
  7. Enforce our Terms of Use and comply with legal obligations.

6. Use of AI Assistant "Max"

Max is powered by OpenAI's GPT-4 and trained on entertainment law, contract databases, and form libraries. Max suggests contract language and automation features based on your inputs. Use of Max is subject to our Terms of Use, and any recommendations should be reviewed by a qualified legal professional. Flou does not provide legal advice.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Recognize repeat users.
  • Analyze usage patterns.
  • Improve user experience.
  • Serve targeted advertisements.

You may opt out of non-essential cookies via your browser settings. We do not respond to Do Not Track signals at this time.

8. Sharing of Information

We may share your personal information with:

  1. Service Providers: Hosting, analytics, customer support, and payment processors (e.g., Stripe).
  2. Business Partners: CRM and marketing services for retargeting and business operations.
  3. Legal Authorities: Where required to comply with laws or protect rights.
  4. Buyers or Successors: In the event of a merger, acquisition, or asset sale.

9. International Transfers

Your personal information may be transferred to and processed in the United States or other countries with different data protection laws. We implement safeguards for cross-border data transfers where applicable.

10. Security

We use administrative, technical, and physical safeguards to protect your data. However, no system can guarantee absolute security.

11. Data Retention

We retain personal information as long as needed to fulfill the purposes outlined in this Policy, including legal and contractual obligations.

12. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  1. Access and correct your data.
  2. Request deletion of your data.
  3. Object to certain processing.
  4. Withdraw consent (where applicable).

To exercise your rights, contact us at info@theflou.com.

13. Children’s Privacy

Flou is not intended for children under the age of 18. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or by posting a notice on the Platform.

15. Dispute Resolution and Governing Law

Any disputes related to this Policy will be governed by the laws of the Commonwealth of Puerto Rico and the State of Florida, without regard to conflict of law principles. Disputes must be resolved through arbitration or courts located in Puerto Rico or Florida.

16. Language Availability

This Privacy Policy is available in English and Spanish. In case of conflict between the two versions, the English version will prevail.

17. Contact Us

If you have questions or concerns about this Privacy Policy, please email us at info@theflou.com.

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